FAQ
Q: Are nestellea products safe for everyday home décor use?
A: Yes! All nestellea products are crafted from carefully selected natural wood materials and undergo quality checks to ensure durability and safety. Our wooden carved artificial flowers are designed for long‑lasting decorative use in homes, offices, and creative spaces.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping usually takes 7–21 business days depending on your location and customs processing time.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@nestellea.com with photos of the issue. We will arrange a replacement or refund as quickly as possible.
Q: Do you offer international shipping?
A: Yes, nestellea ships worldwide. Please note that customs duties, import taxes, or other local fees may apply depending on your country and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. Once an order has been processed or shipped, cancellations or modifications may no longer be possible. Please contact us immediately if you need assistance.
Contact Information
📧 Email: service@nestellea.com
📞 Phone: +852 9196 9117
📍 Address: Shop 11, G/F, Tsim Sha Tsui Mansion, 83-97 Nathan Road, Tsim Sha Tsui, Kowloon, Hong Kong